SURREY HILLS HANDYMAN PRIVACY POLICY

1. About This Policy

Surrey Hills Handyman is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:

• You use our website (www.surreyhillshandyman.com)
• You make enquiries via our website
• Someone is interested in working with us

By using our website, you therefore consent to the collection and use of your personal information by us as detailed in this Privacy Policy.

2. Definition of Personal Data

Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.

By providing your personal data, you agree that we can use your personal data in accordance with this policy.

Ensure you understand this policy in its entirety and take your time to read it.

3. Who Are We?

Surrey Hills Handyman (a trading name of Lingard Jones Ltd) is a leading handyman services company operating in Guildford and the surrounding areas.

Lingard Jones Ltd is a company incorporated in England and Wales with registered number: 09964709.

Our registered office address is: 2 Lawson Terrace, Barnett Lane, Wonersh, Surrey, GU5 0RY.

4. How Do We Collect Information from You?

We collect information from you:

• When you make an enquiry or booking
• When you browse our website
• When you leave feedback or a review

5. What Type of Information is Collected from You?

When you make an enquiry or booking, you will be asked to submit personal information. We collect this information, so we can fulfil your booking and provide you with the best level of service.

When you make a booking, Surrey Hills Handyman collects information such as:

• Your name
• Your address
• Your telephone number
• Your email address (used for estimates, booking confirmation, and feedback emails)
• Any comments/feedback you submit
• Marketing preferences (whether you opt-in or opt-out)

When you access our website:

There is “Device Information” about your computer hardware and software that is automatically collected by Surrey Hills Handyman. This information can include:

• Device type (e.g. mobile, computer, laptop, tablet)
• Cookies
• Operating system
• IP address
• Browser information (e.g., type, language, and history)
• Access times
• Settings
• Referring website addresses
• Other data about your device to provide the services as otherwise described in this policy
• Location information (we may receive your generic location, such as city or neighbourhood)

6. Recruitment

You may submit your CV if you’re interested in working for us to will@surreyhillshandyman.com. This information may include:

• Personal details (name, address, phone numbers, email address, etc)
• Education details
• Employment history
• Salary history
• Other relevant details

We will use this information to assess your application. All unsuccessful applications will be destroyed within 30 working days. If you would like to be considered for future positions, we can keep your information on record for up to 12 months, given your written consent. You are free to withdraw your consent at any time in writing.

7. How is Your Information Used?

Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.

We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping
• Sending you service emails (estimates, booking confirmation, feedback and service reminders)
• Improving our products and services
• Sending marketing communications if you have opted in to receive them
• We may use the information to customise the website according to your interests.

8. Who Has Access to Your Information?

We employ a range of technologies to protect the information maintained on our systems from loss, misuse, unauthorised access or disclosure, alteration, or destruction. We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.

We will endeavour to take all reasonable care, in so far as it is possible to do so, to keep your information secure, but, in the absence of negligence on our part we cannot be held liable for any loss if a third party procures unauthorised access to any data we hold.

You may choose to restrict the collection or use of your personal information at any point. Please refer to the ‘Your Choices’ section of this Privacy Policy for details.

9. How and Where Do We Store Data?

All information collected from users of this site is owned solely by “Lingard Jones Ltd”.

We only keep your personal data for as long as we have your permission to keep it, in order to use it as described in this Privacy Policy.

10. Profiling

We may analyse your personal information to create a profile of your interests and preferences, so that we can contact you with information relevant to you.

11. Your Choices

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties. Furthermore, you can change your marketing preferences at any time by contacting us by email at: will@surreyhillshandyman.com.

You have a right to request a copy of the personal information that Surrey Hills Handyman holds about you and have any inaccuracies corrected. Any such requests should be made by email to: will@surreyhillshandyman.com.

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

We use customer feedback to develop and improve our services and may post your comments about our services on our feedback page. If you do not wish to have your comments posted on our website, please indicate your desire not to be included by appending the comments section.

12. Changes to This Statement

Surrey Hills Handyman will occasionally update this Privacy Policy to reflect company and customer feedback. Surrey Hills Handyman encourages you to periodically review this statement to be informed of how Surrey Hills Handyman is protecting your information. This policy was last updated in June 2020.

13. Contact Information

Surrey Hills Handyman welcomes your comments regarding this Privacy Policy. If you believe that Surrey Hills Handyman has not adhered to this Privacy Policy, please contact us and we will aim to use commercially reasonable efforts to promptly determine and remedy the problem.

If you have a question or query in respect of the information collected on this website, please email us at: will@surreyhillshandyman.com.

Our UK Data Protection Registration Number is ZA636756.

SURREY HILLS HANDYMAN PRIVACY POLICY

1. About This Policy

Surrey Hills Handyman is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:

• You use our website (www.surreyhillshandyman.com)
• You make enquiries via our website
• Someone is interested in working with us

By using our website, you therefore consent to the collection and use of your personal information by us as detailed in this Privacy Policy.

2. Definition of Personal Data

Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.

By providing your personal data, you agree that we can use your personal data in accordance with this policy.

Ensure you understand this policy in its entirety and take your time to read it.

3. Who Are We?

Surrey Hills Handyman (a trading name of Lingard Jones Ltd) is a leading handyman services company operating in Guildford and the surrounding areas.

Lingard Jones Ltd is a company incorporated in England and Wales with registered number: 09964709.

Our registered office address is: 2 Lawson Terrace, Barnett Lane, Wonersh, Surrey, GU5 0RY.

4. How Do We Collect Information from You?

We collect information from you:

• When you make an enquiry or booking
• When you browse our website
• When you leave feedback or a review

5. What Type of Information is Collected from You?

When you make an enquiry or booking, you will be asked to submit personal information. We collect this information, so we can fulfil your booking and provide you with the best level of service.

When you make a booking, Surrey Hills Handyman collects information such as:

• Your name
• Your address
• Your telephone number
• Your email address (used for estimates, booking confirmation, and feedback emails)
• Any comments/feedback you submit
• Marketing preferences (whether you opt-in or opt-out)

When you access our website:

There is “Device Information” about your computer hardware and software that is automatically collected by Surrey Hills Handyman. This information can include:

• Device type (e.g. mobile, computer, laptop, tablet)
• Cookies
• Operating system
• IP address
• Browser information (e.g., type, language, and history)
• Access times
• Settings
• Referring website addresses
• Other data about your device to provide the services as otherwise described in this policy
• Location information (we may receive your generic location, such as city or neighbourhood)

6. Recruitment

You may submit your CV if you’re interested in working for us to will@surreyhillshandyman.com. This information may include:

• Personal details (name, address, phone numbers, email address, etc)
• Education details
• Employment history
• Salary history
• Other relevant details

We will use this information to assess your application. All unsuccessful applications will be destroyed within 30 working days. If you would like to be considered for future positions, we can keep your information on record for up to 12 months, given your written consent. You are free to withdraw your consent at any time in writing.

7. How is Your Information Used?

Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.

We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping
• Sending you service emails (estimates, booking confirmation, feedback and service reminders)
• Improving our products and services
• Sending marketing communications if you have opted in to receive them
• We may use the information to customise the website according to your interests.

8. Who Has Access to Your Information?

We employ a range of technologies to protect the information maintained on our systems from loss, misuse, unauthorised access or disclosure, alteration, or destruction. We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.

We will endeavour to take all reasonable care, in so far as it is possible to do so, to keep your information secure, but, in the absence of negligence on our part we cannot be held liable for any loss if a third party procures unauthorised access to any data we hold.

You may choose to restrict the collection or use of your personal information at any point. Please refer to the ‘Your Choices’ section of this Privacy Policy for details.

9. How and Where Do We Store Data?

All information collected from users of this site is owned solely by “Lingard Jones Ltd”.

We only keep your personal data for as long as we have your permission to keep it, in order to use it as described in this Privacy Policy.

10. Profiling

We may analyse your personal information to create a profile of your interests and preferences, so that we can contact you with information relevant to you.

11. Your Choices

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties. Furthermore, you can change your marketing preferences at any time by contacting us by email at: will@surreyhillshandyman.com.

You have a right to request a copy of the personal information that Surrey Hills Handyman holds about you and have any inaccuracies corrected. Any such requests should be made by email to: will@surreyhillshandyman.com.

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

We use customer feedback to develop and improve our services and may post your comments about our services on our feedback page. If you do not wish to have your comments posted on our website, please indicate your desire not to be included by appending the comments section.

12. Changes to This Statement

Surrey Hills Handyman will occasionally update this Privacy Policy to reflect company and customer feedback. Surrey Hills Handyman encourages you to periodically review this statement to be informed of how Surrey Hills Handyman is protecting your information. This policy was last updated in June 2020.

13. Contact Information

Surrey Hills Handyman welcomes your comments regarding this Privacy Policy. If you believe that Surrey Hills Handyman has not adhered to this Privacy Policy, please contact us and we will aim to use commercially reasonable efforts to promptly determine and remedy the problem.

If you have a question or query in respect of the information collected on this website, please email us at: will@surreyhillshandyman.com.

Our UK Data Protection Registration Number is ZA636756.

Reviews for Surrey Hills Handyman Services

Reviews for Surrey Hills Handyman

Rachel Ladd
Rachel Ladd
18:00 15 Jun 20
Zoe Bramble
Zoe Bramble
19:01 13 Jan 20
Will fitted a few doors and boxing in around some pipework in a small WC. He clearly has a lot of experience working in people’s homes, lots of protection of floors and any material/ tools cleaned up every night. Quality of the work was great too. We couldn’t be happier!
Jon Richards
Jon Richards
20:22 20 Dec 19
Will did a great job of installing a blind - he came on time, carried out the job perfectly and left the area nice and clean. Highly recommended for all those jobs where you don't have the skills, tools or time (all three in my case!).
Rod Walker
Rod Walker
17:26 01 Aug 19
We are delighted with our new cupboards and shelves. Will was punctual, professional, open and honest throughout and thoroughly understanding of our needs to maintain a functioning household with two young children around. He was very tidy being meticulous in his clearing-up after himself each day of the job. The finished result is excellent. Soon after he finished we realised we needed a change to the position of power cables and he returned, without quibble, to sort it for us. We will definitely be asking him to return to do some more work for us.
Ben Morrison
Ben Morrison
09:31 21 Mar 19
Excellent and prompt service from Will on the replacement wooden fence. High quality work carried out. Very trustworthy and willing to undertake a few other tasks (bathroom shelving unit) at short notice. Highly recommend him.
Tom Thorp
Tom Thorp
13:47 28 Feb 19
Very impressed with the work. (New cupboards, new doors). Just building my list of tasks for the next visit .
Maureen Stickland
Maureen Stickland
00:19 01 Feb 19
Excellent work, just what I needed in the pre Christmas rush to get the house ready for visitors. I will definitely get Will back, just getting my list ready.
Maureen Stickland
Maureen Stickland
00:06 01 Feb 19
Mark Begbie
Mark Begbie
20:19 23 Dec 18
Will helped us out with a few odd jobs around the house recently; hanging a shelf and some pictures up on the walls. Will is very professional and polite, and he works to a high standard. We would definitely recommend his services, and we know who to call if we need a handyman in future!
Brittany Hazeldine
Brittany Hazeldine
11:59 22 Nov 18
Will came recommended by two of our neighbours to help with some finishing touches at home. From bathroom fittings and hanging heavy items, to loft ladders and tiling - we have been very happy with all of his work. Will is professional, courteous and works to a very high standard. We can always trust his opinion with more challenging decisions, and we can wholeheartedly recommend him.
Lauren Watts
Lauren Watts
21:46 16 Nov 18
Will has done a few days work for us over the past couple of months since we moved down to Surrey. He was highly recommended to us and I have to say we have not been disappointed. He works calmly and expertly at all that he does and cleans up with care and concern for peoples' property.. He has undertaken a wide variety of jobs for us including putting up new cupboards, mending locks on doors, fitting a loft ladder, removing some old fitted wardrobes, mending a fence post and ensuring a garden gate is fixed properly to it. We are having him back again soon to replace all the doors in the downstairs of our house. He can turn his hand to most things.
Stephen Lavender
Stephen Lavender
08:58 24 Oct 18
Will has just fitted a cat flap for us in an awkward door and has done a fantastic job. He investigated the door that we had and found that it was possible and made an appointment for us in the new year. He double checked with me this morning that all was ok at to check the correct address and all was done in just over an hour and all mess cleared away. Thank you Will, I will recommend to you all my friends
Beverley Marriage
Beverley Marriage
20:00 05 Jan 18
Highly recommend Will, we were impressed from the offset with his efficient responses to my enquiry.
Friendly service and the work has been done to a great standard, I wouldn't hesitate to recommend him to others.
Jess Dennison
Jess Dennison
13:43 14 Sep 17
Will has done an absolutely phenomenal work for me including taking down an old shed, putting up a new fence in very difficult terrain, new shelves in various rooms, replacing a lock and more all in a very short timeframe. As many other posters have mentioned he is extremely friendly, helpful and knows exactly what he is doing. Another important attribute for me is that he left the house and garden in immaculate condition which is particularly important for me given I have a toddler.

If I was Will I would coin Ronseal as he really does do exactly what he says!

Thanks Will, we will certainly look to hire you again.
Graham Moles
Graham Moles
07:09 16 Jun 17
Such a great job done decorating our bathroom that we are having them back to do our kitchen and utility room. Thanks
Stephen Lavender
Stephen Lavender
19:57 10 Apr 16